I just got my hair cut tonight and had a very interesting conversation with my stylist who, like me, is a relocated New Yorker.
The subject of last minute cancellations came up. She said that she’d been going to the same dentist for 4 years, loved this dentist. She had to cancel an appointment last minute, they charged her, she switched dentists. For her, this is all about service, the customer is paying for service, and the service is there for the customer (patient, client, etc.), not for the person providing it to have a guaranteed dollar. If there is room in the schedule for someone to come in, then that person is supposed to be there, if there is a cancellation, then you needed that time for something else. She also told me that if she can’t cancel last minute, then she may choose to work with someone who is more accomodating to her needs. But in turn, she has been in salons for 26 years, and as owner long before she moved her years ago, she runs her business in this manner and has people like me who will show up at 8pm and be happy she found room in her book for me, even if I don’t actually get out til nearly 10 cause she’s running a bit late and distractions of being in the salon without the support staff come up.
I’m the type to feel put out very readily by last minute cancellations/no shows – I take it personally and get frustrated financially quite readily. I needed her reality check and wish to absorb her perspective. I had been on a slow slide for a few months after a strong fall. But despite the fear of not pulling in my set minimums to live life without debt, I was so worn out from setting everything up that I truly needed to let go and relax, sleep and have the energy to live my lfe (rather than start running on an energy deficit). And, for the past week, I’ve been dealing with the bronchitis that my clients have been bringing in for months, doing my best to prevent it from becoming the walking pneumonia that is too common in Denver this winter. This morning, for only the 3rd time since starting acu school in September 1994, I began a course of antibiotics in order to recover more quickly for my visit back to NYC in 2 days. So, listen to the cool hair stylist from Staten Island – promote yourself, be happy for everyone who wants to pay you for what you do, don’t take any of them for granted cause they can just as easily go elsewhere (and you know the practitioner you think is bad still has paying clients who are satisfied). That way, you listen to the universe and take a break, rather than work and stress yourself into being sick (I’m listening, really, I am!)
And I’m off to NYC for Passover and my nephew’s first birthday Thursday. And visits on Friday to the Brooklyn clinics! And hopefully Monday to the Astoria clinic! Will report upon my return.